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Five Questions to Ask When You Call a Plumber

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Marcin from ExpressRooter, the official contractor for Mike Holmes, is here to address some of the common questions that many homeowners ask.

Five Questions to Ask When You Call a Plumber

A question that home owners often ask is, what questions should I ask when calling a plumber? It is recommended that you ask your plumber these questions before they arrive at your home.

The first question commonly asked when calling a plumbing service company is, how quickly can they arrive? Professional plumbing companies will usually be able to assist you immediately and send a service technician right away.

The second question is, what should I do with regards to a leak or flood that I’m dealing with? If you describe the problem to the dispatcher, the plumbing company will be able to give you the first steps necessary to deal with the leak or flooding that you have and also guide you through the process. They can advise you on whether you need to call the city to turn off the water in your home or if you need to turn the shut off valve leading to a toilet or faucet.

The third question is, do you have liability insurance and WSIB coverage? It is critical that every professional plumbing has liability insurance and WSIB coverage. Typical liability for residential home is $2 million, however professional plumbing companies will have up to $5 million in coverage. This is to protect you and your home in case there’s a problem with the work that the plumber provides or damage caused.

The fourth question is, what does the warranty cover? Every professional plumbing company should provide coverage for workmanship and material and is a standard in the industry now. If they don’t offer warranty coverage, it is recommended not to use the company’s services and instead find another company. Today, professional plumbing companies provide coverage, as they stand behind their work and will always deliver top quality workmanship to the homeowner.

The fifth question is, to always remember to ask for everything in writing – not only the insurance and WSIB, but also the invoice, warranty coverage, and all the details of the parts being delivered and installed in your home.

If you have any questions, please call our office at 416-233-2660 or visit our website at

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